Customer Facing Applications Manager

• Work in a close knit, cross functional team
• Deliver and maintain applications lifecycle across our 3 brands
• Build and maintain positive working relationships with vendors

About Us 
Here at craveable brands. we operate over 570 restaurants across 3 iconic Australian chicken brands; Red Rooster, Oporto and Chicken Treat. Combined, our restaurants hire over 12,500 employees and serve over 150,000 customers a day. It’s safe to say we’re cooking 

Business Systems’ primary objective is to equip our brands with technology that allows them to delight our customers at every opportunity. This is achieved through best in breed digital platforms, technical infrastructure and support offerings. Out IT department are a close knit, cross functional team which presents our staff with exposure to a wide variety of growth opportunities. To attract and retain the talent necessary to achieve organizational goals, our department aims to foster a culture of teamwork, enthusiasm, innovation, professional development and most importantly, a real love of our brands.

About the Gig 
So how will you be helping 3 of most loved Restaurant Brands in Australia? You will maintain the lifecycle of the digital applications supporting franchise partners and direct consumers
  
As the Customer Facing Applications Manager you will be reporting to the Head of IT Operations. You will be crucial in executing application lifecycle management in a structured process. While managing the product lifecycle for our applications, you will ensure the application maintenance and support capability is upheld by our vendors as well as providing continuous applications support. You will also be responsible for commercial communications, and the management of the relationship with applications vendors, including measuring and checking vendor performance.
  
About You 
Ideally you will have 3 years plus experience with lifecycle management of applications with previous experience in QSR, FMCG or retail environment being advantageous.

You will need to possess an operations mindset, be execution oriented and have quick problem-solving skills.

Knowledge of AWS cloud ecosystem (ideally AWS Solutions Architect associate certification or higher) would be preferred as well as working knowledge of serverless event driven computing (SQS, SNS, Lambda, API gateway), coupled with an understanding of Javascript/NodeJS, and/or Python would be ideal.
 
If you are passionate about providing outstanding customer experience through digital platforms as well as supporting various stakeholders, then this is the role for you.

About our Culture & Benefits: 
If you are someone who thrives working in an entrepreneurial, hands on team environment and would like to join a dynamic, fun and progressive organisation then this is an excellent opportunity for you. We have a focus on work/life balance and are committed to making it work for you.    We offer:   

• Extra day of leave in your birthday month
• Purchased annual leave, up to 2 weeks
• We encourage work/life balance and for you to take full advantage of the summer months through our Summer Working Hours offering!
• Being out and about in our stores is important to us, so have some food on us and give us your honest opinion
• Discounted gym membership
• Paid Good Deed (volunteering) 2 days
• Discounted health insurance and health products
• Flexible working arrangements

Hungry to Hear More?  
Submit your interest by including your resume and a cover letter telling us a little more about yourself.   
 
craveable brands. is an EEO employer and promotes diversity in the workplace.