Customer Facing Applications Manager

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Location:
Chatswood, NSW
Closing:
Closing in 0 hours
About Us 
Here at craveable brands. we operate over 570 restaurants across 3 iconic Australian chicken brands; Red Rooster, Oporto and Chicken Treat. Combined, our restaurants hire over 12,500 employees and serve over 150,000 customers a day. It’s safe to say we’re cooking 
 
Business Systems’ primary objective is to equip our brands with technology that allows them to delight our customers at every opportunity. This is achieved through best in breed digital platforms, technical infrastructure and support offerings. Out IT department are a close knit, cross functional team which presents our staff with exposure to a wide variety of growth opportunities. To attract and retain the talent necessary to achieve organizational goals, our department aims to foster a culture of teamwork, enthusiasm, innovation, professional development and most importantly, a real love of our brands. 
 
About the Gig 
As the Customer Facing Applications Manager you will be reporting to the Head of IT Operations. Utilising your expertise and knowledge, you will deliver and maintain awesome digital platforms to drive convenience. So how will you be helping 3 of most loved Restaurant Brands in Australia? You will maintain the lifecycle of the digital applications supporting franchise partners and direct consumers.
 
You will own and drive continuous improvement through people capability, process optimisation and technology improvements as well as mange the product lifecycle for our applications to maintain currency for function and availability. You are crucial to the maintenance of administration tasks for digital platforms including online ordering platforms, Salesforce CRM, loyalty and brand websites. Also, you will build and maintain positive working relationships with partners as well as key stakeholders such as Brand Operations, Brand Marketing, and the Technical team to ensure that We Win Together.
 
About You 
Ideally you will have 3 years plus experience with lifecycle management of customer facing applications with previous experience in QSR or FMCG being advantageous. Knowledge of AWS cloud ecosystem (ideally AWS Solutions Architect associate certification or higher) would be preferred as well as working knowledge of serverless event driven computing (SQS, SNS, Lambda, API gateway), coupled with Javascript/NodeJS, and/or Python would be ideal.
 
Your ability to apply your detailed expertise and technology while having to adapt to change and accept new ideas will be essential to this role. While you analyse information and produce solutions, you must act with integrity and ethics as well as present and communicate clearly and show the credibility of your work.
 
If you are passionate about providing outstanding customer experience through digital platforms as well as supporting various stakeholders, then this is the role for you.
 
About our Culture & Benefits: 
If you are someone who thrives working in an entrepreneurial, hands on team environment and would like to join a dynamic, fun and progressive organisation then this is an excellent opportunity for you. We have a focus on work/life balance and are committed to making it work for you.    We offer:   

  • Extra day of leave in your birthday month
  • Purchased annual leave, up to 2 weeks
  • We encourage work/life balance and for you to take full advantage of the summer months through our Summer Working Hours offering!
  • Being out and about in our stores is important to us, so have some food on us and give us your honest opinion
  • Discounted gym membership
  • Paid Good Deed (volunteering) 2 days
  • Discounted health insurance and health products
  • Flexible working arrangements

Hungry to Hear More?  
Submit your interest by including your resume and a cover letter telling us a little more about yourself.   
 
craveable brands. is an EEO employer and promotes diversity in the workplace. 

 

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