Call Centre – Telesales & Customer Service Person | Auckland City

Are you a natural-born customer service superstar? Do you have a passion for solving problems and providing exceptional customer experiences? If so, we have an exciting opportunity for you to launch your customer service career forward!

Alsco, a well-established global service company and market leader in New Zealand, is seeking a highly motivated and friendly individual to join our team as a Contact Centre Agent at our Kingsland, Auckland Office.

Key Details:

• Monday to Friday (no weekends!)
• $27.00 per hour plus earnable bonuses
• Comprehensive training program provided.
• Monthly team culture days

About the Role:

As a Contact Centre Agent, you will be responsible for managing customer expectations through phone and email interactions. Your main tasks will include:

• Providing accurate and timely information to customers
• Advocating for customers in a proactive manner
• Utilising PC systems and Microsoft applications effectively
• Demonstrating exceptional communication skills and phone etiquette
• Acting efficiently and promptly in unique industry-related scenarios

About you:

• Strong problem-solving skills and a customer-centric mindset
• Excellent communication skills and phone manner
• Familiarity with PC systems and Microsoft applications
• Strong work ethic and commitment to customer satisfaction
• Works effectively as part of a team
• Stable work history and proven reliability

Benefits:

Alsco values its employees and offers rewarding benefits, including:

• Competitive starting rate
• Opportunity to earn bonuses.
• Clear advancement and career growth opportunities
• Stable working environment
• Emphasis on promoting from within the company.

If you are ready to take your customer service career to the next level and join a passionate team, don’t hesitate! Apply now to seize this great opportunity.

Note: Only New Zealand citizens or residents are eligible for this role. A successful Police check is required.

About Alsco: Alsco is a global service company specializing in laundering linen and garments, floor mats and towels, washroom services, first aid rentals, and cleaning & hygiene consumable supplies. With a strong presence in New Zealand, we pride ourselves on delivering top-notch customer service and maintaining high industry standards. Join us and become part of a dynamic team dedicated to excellence.